RESUME

OSVALDO MORA SANCHEZ

Tres Marías, Palmares, 250 sur, entrada principal, ALAJUELA, COSTA RICA

Home: (506) 2452-2994, Cell: (506)888-46147 osvaldo.mora@hp.com / oms301082@gmail.com

PROFILE:

Talented, self-motivated, Enthusiastic, Computer engineer with background in

many areas. Experience IT management where I perform tasks like support

of hardware and software, direct specific projects, basic networking, database

administration and others. I have experience in VB.NET, C# 2010 and ADO.NET

and knowledge in data bases such as: Mysql, Postgresql and SQLserver.

Very good knowledge in Brio query tool, customer reporting and MS Office.

CORE COMPETENCIES

• 2 years of experience in providing technical assistance to computer system

users.

• Experience in desktop hardware/software configuration and support.

• Strong working knowledge Microsoft.

• Basic networking knowledge.

• Demonstrated ability to work in a team environment with strong interpersonal

skills, both written and oral, and a positive attitude toward sharing expertise and

assisting others to learn.

PROFESSIONAL EXPERIENCE

HP Costa Rica, September July 2012 - Present

Report Expert

1. Onboarding Customer Reports.

2. Configure and customize reports on CRDW.

3. Define customer requirement documents.

4. Manage schedule regarding reports delivery.

HP Costa Rica, September 2007 – July 2012

Service Segment Management

1. Creation reports in order to get the customers satisfaction.

2. Use of brio query tool for retrieve data from the database.

3. Have a defined deadline for the accounts I manage and participate in the

ad-hoc rotation program.

Grupo Bata CA S.A January 2005 - June 2006.

IT Assistant

1. Installed and repaired equipment and software.

2. Analyzed and diagnosed operating problems.

3. Provided computer technical support services to personal computer.

Grupo Bata CA S.A. Position: IT Manager. June 2006 – September 2007.

IT Manager

1. Software developments.

2. System maintenance.

3. Create report for administration staff.

4. Installed and repaired equipment and software.

5. Provided computer technical support services to personal computer.

6-. Hardware and software maintenance

7. LAN maintenance.

EDUCATION

ITIL Foundation Certification in IT Management, October 24, 2012

U.M.C.A. Computer Science Engineering, Bachelor, 2010.

Centro Cultural Costarricense – Norteamericano, Advanced Course 2009.

Cento Cultural Costarricense - Norteamericano, ENGLISH NOW 2007.

U.M.C.A. Computer Science Engineering, Bachelor Degree, December 2005

I.N.A. Basic Internet, October of 2003.

Microsoft Office Operator, August of 2003

INA, Operador Excel, August de 2003

INA, Operador MS DOS, June de 2003

References:

Heiner L. Vásquez Vásquez, ITO Consultant III. Phone: 8885 - 9548

E-mail: heiner.vasquez@hp.com

Alvaro Hernandez Castro, Project Manager, SDACA. Phone: 8379 - 5727

E-mail: alvaro.hernandez@sdaca.com

Juan Jose Gutierrez Ruby, IT Manager, Grupo Bata CA S.A., Phone: 8831- 6513

E-mail: mabuto@gmail.com